1. Overview

Thank you for registering for our event. We understand that plans can change, and we aim to provide a clear and fair refund process for our attendees.

2. Refund Eligibility

Refund requests will be accepted only if submitted at least 48 hours prior to the scheduled start time of the event. Requests received less than 48 hours before the event will not be eligible for a refund unless the event is cancelled or rescheduled by the organiser.

3. How to Request a Refund

• All refund requests must be submitted in writing via email to our official support address: [support@neocolloquium.com.pk].

• Please include your full name, registration/order number, contact details, and reason for the refund request.

• Refunds will be processed only after the refund request has been acknowledged and approved by our team.

4. Refund Amount

• Full Refund: If your request is received 48 hours or more before the event starts, you will receive a full refund of the paid registration fee.

• No Refund: Requests received less than 48 hours before the event start time are not eligible for a refund.

5. Payment Processing

Approved refunds will be issued to the original payment method used at the time of purchase within 10–15 business days of approval. Processing times may vary depending on banking/financial institutions.

6. Event Cancellation or Rescheduling

In the event that we cancel or reschedule the event, all registered participants will be offered either:

• A full refund, or

• An option to transfer their registration to the rescheduled event (if applicable).
  We will notify attendees promptly with updated details and options.

7. Contact & Support

If you have any questions regarding your refund request, please contact our support team at:
📧 support@neocolloquium.com.pk